Support

Something broken or confusing? Write to us — we actually read it: support@rideros.com.tr

For a fast answer, include: your phone model and OS version, your intercom brand and model, the ride code, roughly when it happened and what you expected instead. A screenshot helps a lot.

Joining the beta

We run a closed beta with riders who do regular group rides. The real test of this app is not one rider but ten, so we prefer applications from a whole group.

Write to support@rideros.com.tr with:

The email address tied to your Apple account (TestFlight invites go there)
How many of you there are and where you ride
Which intercom brands you use
iOS or Android — distribution started on iOS TestFlight; we queue Android testers

Troubleshooting

No sound through the intercom

Check that your phone's Bluetooth audio output is routed to the intercom. Before a ride, play some music and confirm it comes through the headset — if it does not, the problem is the pairing, not Rider OS. Some intercoms only support the hands-free profile (HFP), which lowers audio quality but still works. Turning off the intercom's own group/mesh mode also helps: two systems cannot share one microphone.

Audio stops when the screen locks

Android: battery optimisation can suspend the app. Settings → Apps → Rider OS → Battery → Unrestricted. While a ride runs you should see the helmet icon in the status bar; if that notification disappears, the system stopped the app.

iOS: Settings → General → Background App Refresh must be on, and Low Power Mode can throttle background work on long rides.

I do not appear on the map

Location permission has to be Always; with "While Using the App" the location stops as soon as the phone goes into your pocket. On iOS, Precise Location should also be on, otherwise your position is approximate. If you would rather not share location at all, that is fine — voice works without it.

Notifications do not arrive

Check that notifications for Rider OS are enabled in your system settings. The push token is registered the first time your profile is ready, so signing out and back in usually fixes it. Focus and Do Not Disturb modes can silence alerts.

I cannot join a ride

Make sure the code is six characters and the ride is still open. If the owner rotated the code, the old one stops working. A ride that is full or already finished will not accept anyone — ask the owner for a fresh code.

No confirmation email when signing up

Check your spam folder first. If it is not there, that address usually already has an account: for security, the system sends no new confirmation email in that case. Try signing in, and reset your password if you do not remember it. Still stuck? Write to us.

Voice dropped mid-ride and never came back

The app keeps trying to reconnect when you ride out of coverage. If it does not return after a while, pull over, leave the ride and rejoin with the same code — that rebuilds the channel.

How do I delete my account?

In the app: Account → Delete account. Your profile, the rides you created, your memberships, your ride summaries and your push tokens are permanently removed. It cannot be undone and you do not need to ask us. See the Privacy Policy.

Reporting a security issue

If you find a vulnerability, please write to security@rideros.com.tr before sharing it publicly. We will respond and fix it within a reasonable time.